What payment methods do you accept?
American Express, Apple Pay, Google Pay, Mastercard, Maestro, PayPal, and Visa. Every transaction is securely processed with SSL encryption to protect your data.
Do you offer free shipping?
Yes, free shipping is included with every order in the Netherlands. There's no minimum order value or hidden conditions, because we believe shipping should be simple and worry-free.
How long does delivery take?
Orders are prepared within 1 to 2 business days, and delivery then takes another 3 to 7 business days. In most cases, you'll receive your order within 4 to 9 business days in total. Once we've packed your order and handed it over to our courier, you'll receive a tracking link to follow its progress every step of the way.
What should I do if my order hasn't arrived?
First, check the tracking link in your shipping confirmation. If more than 9 business days have passed and your package still hasn't arrived, contact us at info@rihlay.com and we'll sort it out for you right away.
What is Rihlay?
Rihlay is a fashion brand built on thoughtful style and everyday confidence, with pieces made to be worn and loved, shipped free across the Netherlands.
Are my personal and payment details safe?
Absolutely. Protecting your privacy and payment information is a priority. Rihlay never stores your sensitive data, and our payment system is fully secured.
Do you ship internationally?
At the moment, we only ship within the Netherlands. We're focused on offering the best possible local experience. If we expand to other regions in the future, our community will be the first to know.
What is your return policy?
Changed your mind? No problem. You have 60 days after delivery to return your items. Just email us at info@rihlay.com and we'll guide you through the process.
Do you accept exchanges?
Yes, absolutely. If you'd like to exchange an item, let us know at info@rihlay.com and we'll help you find the right option.
How long does a refund take?
Once your return is accepted, the refund is usually processed within 7 business days. Depending on your bank, it may take a little longer to appear on your account statement.
Can I change or cancel my order?
If your order hasn't shipped yet, we may be able to change or cancel it. Contact us as soon as possible after placing your order, and we'll do our best to help.
Need more help?
We're always here for you. Email us at info@rihlay.com and our team will be happy to assist.
Company details:
Website Name: Rihlay
Company Name: AM Think Online B.V.
Address: Frijdastraat 26, 2288 EZ, Rijswijk, Netherlands
Chambers of commerce: 89017072
VAT number: NL864854535B01
Email: info@rihlay.com
Monday to Friday:
9:00 AM – 5:00 PM Eastern Time (ET)
Saturday to Sunday:
9:00 AM – 5:00 PM Eastern Time (ET)
Average response time: within 2 business hours