Refund policy
A Mom Diaper bag from Rihlay should feel right from the very first moment. If something doesn't quite meet your expectations, don't worry. At Rihlay, we want you to shop with confidence, so here's exactly how returns and refunds work.
Our return window
You have 60 days from the delivery date of your order to request a return. This gives you plenty of time to be sure about your choice.
Condition of returned items
To be accepted, items must be unused, in their original condition, and returned with all original packaging.
No restocking fees
We never charge restocking fees. You get back exactly what you paid, in line with this policy.
How to start a return
Starting a return is simple. Email us at info@rihlay.com with your order number, and we'll guide you through every step.
Return shipping costs
Return shipping costs are the customer's responsibility. We recommend choosing a trackable shipping method so you can follow your package on its way back to us.
Return address: Frijdastraat 26, 2288 EZ, Rijswijk, Netherlands
Exchanges
Would you prefer a different size or item instead? Exchanges are available on request, just mention this when you contact us.
Refunds
Once your return has been received and inspected, your refund will be processed within 7 business days to your original payment method. Please note that your bank or payment provider may need a few extra days before the amount appears.
Damaged or Incorrectly Delivered Items
We do everything we can to handle your order with care. If you happen to receive a damaged, defective, or incorrect item, please contact our customer service within 48 hours of receiving it.
Please include clear photos of the product and packaging. After review, we'll arrange a suitable solution at no cost to you, such as a replacement or a refund.
We're here for you
If anything is unclear, we're just a message away. Email us anytime at info@rihlay.com, and we'll be happy to help.
Summary
- Report your return by contacting our customer service team.
- Pack the item carefully, preferably in its original packaging.
- Send your return to the address provided by our customer service team.
- Once we've received and checked your return, we'll process it within 5 business days.
- The purchase amount will then be refunded via the original payment method.
Please note: Return shipping costs are your own responsibility, unless the item was damaged or delivered incorrectly.
Company details:
Website Name: Rihlay
Company Name: AM Think Online B.V.
Address: Frijdastraat 26, 2288 EZ, Rijswijk, Netherlands
Chambers of commerce: 89017072
VAT number: NL864854535B01
Email: info@rihlay.com
Monday to Friday:
9:00 AM – 5:00 PM Eastern Time (ET)
Saturday to Sunday:
9:00 AM – 5:00 PM Eastern Time (ET)
Average response time: within 2 business hours