Shipping policy
At Rihlay, we believe that receiving your order should be just as enjoyable as wearing it. That's why our shipping is simple, reliable, and transparent, so your items arrive without any unpleasant surprises.
Free delivery across the United States
We cover all shipping costs within the United States, meaning there are no extra charges at checkout. Just the items you've selected, carefully packaged and delivered straight to your door. Currently we ship exclusively within the United States, and every order is carefully prepared before it leaves our hands.
Delivery times
- Preparation time: Orders typically require 1 to 2 business days of preparation before shipping.
- Delivery time: Delivery usually takes 3 to 7 business days once the order has shipped.
- Total delivery time: In most cases, your order arrives within 4 to 9 business days.
Order cutoff
Our daily order cutoff time is set at 5:00 AM EST, Monday through Saturday.
Tracking and updates
Once your order has shipped, you'll receive a confirmation email with tracking information so you can follow its journey to you. We always aim for timely delivery, although delays can occasionally occur, particularly during busy periods or due to weather or logistical issues. Should this affect your delivery, we'll keep you updated so you always know the status of your order.
Need help?
Do you have questions about your delivery? Our team is happy to help. Email us anytime at info@rihlay.com.
Company details:
Website Name: Rihlay
Company Name: AM Think Online B.V.
Address: Frijdastraat 26, 2288 EZ, Rijswijk, Netherlands
Chambers of commerce: 89017072
VAT number: NL864854535B01
Email: info@rihlay.com
Monday to Friday:
9:00 AM – 5:00 PM Eastern Time (ET)
Saturday to Sunday:
9:00 AM – 5:00 PM Eastern Time (ET)
Average response time: within 2 business hours